Job Description

Job Description

Job Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

PS aims to be in every major airport in the US.

The Role: Operations Supervisor

This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS MIA Operation. The Operations Supervisor will be on the floor, aiding in real-time feedback for other associates and assisting with customer service challenges. The Operations Supervisor will become proficient in the PS operation, working across all departments as they are an extension of the Operations Manager(s) on Duty.

Responsibilities & Expectations

• Supervise on the floor to ensure proper support for each day of operations.
• Enforce standards of service and operational SOPs.
• Partner with MODs to resolve EAST/customer service issues and conduct outreach.
• Continue to train new associates as needed (MA, OA, Host).
• Partner with MODs to resolve employee relations issues.

Requirements

• Experience as a Senior Operations Associate or Senior Member Associate required or Control Room Associate, and/or previous Supervisory experience required.
• Currently holding a Customs and Escort icon on SIDA badge preferred
• Prior supervisory/leadership experience desired.
• Able to take direction well and apply feedback.
• Executes current role and evolving standards with precision.
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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