Job Description

Seeking Experienced Service Writer Pay will be dependent upon experience!

BENEFITS

• We provide a positive, professional work environment with the best training in the industry.
• We believe in employee development through training and advancement from within.
• Our team members enjoy terrific benefits which include:
• Competitive pay plan
• Company provided training and education.
• A fun fast-paced environment!
• Work Location: One location
• Bonus pay Commission pay
• Health, Dental, Vision insurance

RESPONSIBILITIES

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

REQUIREMENTS

• Superior Customer Service Skills
• High school diploma or equivalent
• Valid commercial driver’s license & clean driving record
• Accredited training in service advisor skills, customer satisfaction and quality control
• Automotive service advisor experience
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

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