Job Description

In IT Customer Success and Enablement (CSE), we drive internal customer success and technology enablement across the Company to minimize disruption, enhance productivity and improve the employee experience. We bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms and services. We drive for excellence by measuring adoption and satisfaction and ensuring continuous improvement.

We are seeking a Senior Instructional Designer to design, develop and deploy engaging learning solutions for key internal IT initiatives such as AI at Company, Cybersecurity Awareness Campaigns, along with various Workplace Apps & Tools targeted at end users across the enterprise globally. Solutions for these initiatives may include eLearning course development, online resources creation and live learning event planning, development and delivery.

Job Responsibilities

· Learning planning – Create IT learning plans with detailed learning needs analyses for IT key initiatives to ensure learning needs are addressed in support of end user adoption and satisfaction with the technology experience at the Company.

· Learning experience design - Collaborate with team and stakeholders to plan, co-create and/or design learning experiences fit for the audience and needs of the initiative or product offering. This may include live learning events, eLearning courses and on-demand resources and announcements.

· Learning content development - Develop learning content for various technology solutions which are accessible and understandable to a non-technical audience. Support content development including facilitator scripts and presentation materials for IT live learning events.

· eLearning development - Build interactive eLearning solutions in Articulate Rise and Storyline 360 and deploy in Company Learning Management Systems.

· Video development - Create instructional and internal marketing videos with and without audio, recording own voiceovers as needed.

· Learning facilitation and delivery – Facilitate live or in-person sessions with global audiences focused on technology products, services and/or initiatives, leveraging interactive methods to maximize learner participation, engagement and retention.

· Learning project and program management – Manage various IT Learning projects and initiatives to ensure quality, on-time delivery per IT CSE plan requirements.

· Learning surveys and evaluation – Ensure all learning deliverables include a listening and measurement strategy and implement surveys and evaluation methods to support each one.

Basic Qualifications

Bachelor’s and 5+ years of instructional design experience

Preferred Qualifications

· Instructional design experience creating courses in technology related areas such as Artificial Intelligence (AI), Cybersecurity, Microsoft Productivity Suite and or computer applications for internal end users

· Knowledge of adult-learning principles, instructional design frameworks such as ADDIE or Successive Approximation Model (SAM)

· Strong eLearning development skills using Articulate Rise and Storyline 360

· Ability to educate end users on complex or technical subjects in clear and engaging ways

· Experience designing and delivering engaging virtual instructor-led training (VILT) sessions via Zoom.

· Experience producing live action and graphics-based instructional videos

· Experience in voiceover recording

· Strong project management skills to ensure quality and on time delivery

· Experience working in an agile development environment

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