Job Description

Title: Customer Care Specialist

Duration: 12 Months Temp to Perm

Location: Burlington, MA 01803

Your Role:

• This Sales Support Associate position involves working in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support.
• This individual will be responsible for ensuring each transaction is processed within the Millipore guidelines and values.
• As a Sales Support Associate, this individual must have the ability to learn and master several different skill sets.
• Excellent written communication skills are imperative.
• The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
• You will use a combination of two or more ERPs (Oracle, PRD, or P80), Salesforce, Chatter, WIMS, and other applications that house customer information to research and respond to sales inquiries.
• You will be tasked with case assigning, creating new leads, investigating, and handling issues upon sales request, credit and/or re-bill requests, and any other sales-related inquiries for multiple specialty teams. Being able to respond to sales inquiries and resolve issues quickly, competently, and professionally is key to this position.

Basic Qualifications:

• High School Diploma or equivalent
• 1+ years of Sales Support experience

Preferred Qualifications:

• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks.
• Associates degree or higher education
• Knowledge of Oracle, PRD or P80 system and PC applications
• Strong knowledge of Millipore's organizational structure, and business practices.
• Act as a role model of Millipore’s values and best-in-class business practices.
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

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