About the role
As a Cloud Networking Engineer, you will make an impact by playing a key role in ensuring the reliability, security, and performance of our cloud and networking infrastructure. Your work will directly support seamless airline operations and improve customer experience by implementing network solutions, managing monitoring systems, and resolving complex technical issues. You’ll collaborate across teams and provide technical guidance to strengthen the overall stability of mission-critical systems. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.
In this role, you will:
• Implement and oversee network changes during scheduled change windows (including after-hours).
• Create and manage network changes in alignment with ticketing system requirements.
• Perform Lifecycle Management (LCM) and Vulnerability Management activities.
• Triage and resolve network incidents, escalating appropriately when required.
• Ensure compliance with change and engineering standards documentation.
• Provide second-tier support for the Network Operations team and participate in on-call escalation rotations.
• Serve as a technical resource, offering guidance to the L1 Network Operations team.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered
• 1 to 3 years of experience in IT monitoring or system administration with hands-on expertise using LogicMonitor.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related discipline (or equivalent experience).
• Strong understanding of network protocols (TCP/IP, SNMP, etc.), infrastructure components (servers, databases, networks), and RESTful APIs.
• Proficiency in configuring and managing monitoring dashboards, alerts, and reports in LogicMonitor.
• Basic scripting skills (e.g., PowerShell, Python, Groovy) for automation and monitoring customization.
• Experience configuring, deploying, and maintaining monitoring solutions for infrastructure, network devices, applications
These will help you stand out
• Experience in the airline industry.
• Knowledge of monitoring best practices and their application in production environments.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills with the ability to collaborate across technical and non-technical teams.
• Ability to balance multiple priorities in a fast-paced environment.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
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