Job Description

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Youre the upbeat, approachable member of the group who thrives on creating exceptional experiences for others. You have an eye for detail, a passion for style and design, and a drive to meet and exceed goals. You take ownership in every sense of the wordwhether its launching a local marketing idea, ensuring top-notch in-store and online customer service, or handling the not-so-glamorous tasks that keep things running smoothly.

You know that great results come from great teams, and youre committed to building a high-performing, close-knit crew.

What Youll Do

• Deliver an outstanding, multi-channel shopping experiencethrough in-store service, proactive client outreach (email/text), and creative grassroots marketing.
• Recruit, onboard, and retain top talent to maintain a dependable and high-energy team.
• Drive customer loyalty by fostering a service culture that consistently hits satisfaction and retention targets.
• Oversee scheduling, operational procedures, and store P&L to meet KPIs.
• Assist with digital customer service tasks (email, live chat, phone), acting as an extension of the online service team as needed.
• Ensure the team is well-versed in product knowledge, visual presentation, brand history, and core values for a consistent customer experience.
• Monitor and manage inventory, optimizing distribution strategies.
• Maintain smooth operations both front and back-of-house through process improvements.
• Collaborate with internal partners to identify opportunities, solve challenges, and share feedback effectively.
• Be prepared to lift up to 50 lbs, work on your feet for extended periods, and safely use a ladder.
• Bring creativity, initiative, and a problem-solving mindsetthinking outside the box is encouraged.

Who You Are

• A motivated self-starter with a positive, can-do approach.
• Articulate, detail-oriented, and genuinely enthusiastic.
• Able to stay calm under pressure while finding practical solutions.
• Adaptable in a fast-changing environment.
• A multitasker with excellent prioritization and organizational skills.
• Skilled at building and maintaining meaningful relationships.
• Able to work in-store on a flexible, full-time scheduleweekends, evenings, and holidays included. Standard schedule runs TuesdaySaturday, with adjustments based on business needs.

What Youll Need

• 4+ years of store management experience in direct-to-consumer, designer, or contemporary retail.
• At least 6 months of CRM experience.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace (Drive, Gmail, Docs, Sheets, Forms, etc.) and Microsoft Office.

Base Salary of $85k + bonus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Apparel and Fashion

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