Join to apply for the Store Manager role at Walgreens 5 days ago Be among the first 25 applicants Join to apply for the Store Manager role at Walgreens Job Objectives Manages the operation of a Walgreens store. Improves store sales, profitability, and image through proper merchandising, protection of store assets, the selection, training, and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks Customer Experience Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits. Resolves customer complaints and helps respond to customers special needs. Operations Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation, and scheduling team members. Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and oversees all aspects of bookkeeping. Supervises merchandising by planning and implementing sets, resets, and revisions of displays, using promotional strategies. Analyzes inventory trends and supervises inventory management, including ordering, stock keeping, and liquidation. Ensures store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations ensuring compliance with applicable laws and regulations, including sale of alcohol, tobacco, and pharmacy products. Ensures staff is trained on all computer and technology systems and software. Maintains respectful relationships with coworkers and complies with all company policies. Completes special assignments and other tasks as assigned. Daily Planning and Execution Assigns daily operational responsibilities and tasks, setting expectations for store team members and assistant managers. Business Performance Management Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and discusses with district management. Reviews and analyzes asset protection data and develops strategies to reduce loss. Works with pharmacy and clinic managers to enhance their performance, supporting during busy periods. Business Planning Identifies sales opportunities for store and pharmacy growth. Manages inventory levels through ordering and stock management. People and Performance Management Manages team performance, sets goals, provides feedback, and manages employee development. Ensures timely completion of training, including pharmacy training programs. Makes hiring, promotion, and termination decisions. Addresses issues with staff, engages HR as needed. Develops employee performance plans and monitors results. Promotes teamwork, motivates staff, and ensures fair treatment and communication. Training and Personal Development Participates in training to improve skills and attends company programs. Seeks self-development and monitors own performance. Obtains pharmacy technician registration/licensure as required by law. Communications Serves as liaison between district, corporate, and store. Conducts community outreach and participates in community events. Qualifications Bachelors degree and 3 years retail management experience or High School Diploma/GED and 5 years retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. Willingness to work flexible hours, including evenings and weekends. PTCB or ExCPT Certification preferred. Additional Information Walgreens is an Equal Opportunity Employer. Salary range: $50,000 - $120,000, depending on various factors. Role remains open until filled. Benefits details available at jobs.walgreens.com/benefits . #J-18808-Ljbffr Walgreens
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