Job Description

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Job Objectives

Manages the operation of a Walgreens store, improving sales, profitability, and image through proper merchandising, asset protection, team development, and delivering a distinctive customer and patient experience.

Job Responsibilities/Tasks

Customer Experience

• Monitor and analyze customer service, offering training and developing improvement plans.


• Greet customers and clinic patients, assist with products and services.


• Model and share customer service best practices to ensure a delightful experience.


• Resolve customer complaints and address special needs.

Operations

• Supervise store and pharmacy operations, including scheduling and task delegation.


• Manage financial controls, including cash handling and bookkeeping.


• Oversee merchandising, inventory management, and store presentation.


• Implement operational feedback from District Management.


• Ensure store safety, cleanliness, and compliance with laws and regulations.


• Ensure staff are trained on systems and software, and respond to technical issues.

Daily Planning and Execution

• Assign daily responsibilities and set expectations for the team.

Business Performance Management

• Analyze financial data and develop strategies to increase sales and reduce losses.


• Review KPIs and pharmacy performance, working with relevant managers to improve outcomes.

Business Planning

• Identify sales opportunities and manage inventory levels effectively.

People and Performance Management

• Manage team performance, hiring, coaching, and disciplinary actions.


• Ensure timely training and development of staff.


• Promote teamwork and fair treatment, maintaining open communication.

Training and Personal Development

• Participate in training programs, pursue certifications, and seek self-development.

Communications

• Serve as a liaison between the store, district, and corporate levels.


• Engage in community outreach and events.

Qualifications

• Bachelors degree with 3 years retail management experience, or high school diploma with 5 years retail management experience.


• Licensed pharmacy technician or pharmacy assistant as per state law, or licensed RPh.


• Willingness to work flexible hours, including evenings and weekends.

Additional Information

We consider qualified applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Salary range: $50,000 - $120,000, depending on factors like location and experience. Benefits details available on our website.

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