Job Description

Responsibilities Providing nursing support and care to patients within the Division of Medicine Rheumatology department. Ensuring that ambulatory patients are seen in a timely manner by the appropriate clinician(s) and that appropriate coordination of care and communication is maintained with the patients and referring providers. Providing clinical telephone triage, especially for urgent clinical situations, and general nursing support for patients across the Division of Medicine, Rheumatology department. Maintaining familiarity with department activity and a close working relationship with clinicians and support staff to provide the most appropriate triage and facilitate timely and effective communication and scheduling. Participating in departmental and organizational quality management and/or quality improvement projects as directed by the leadership team. Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards. Working in a normal office setting; work entails extended periods of sitting and fast-paced, phone-based care. Preparing, performing, and documenting the coordination of clinical care including, but not limited to, assisting patients with medication questions, delivering lab results, and providing patient education as needed and requested. Working collaboratively to provide excellent care to patients and families in the safest environment. Other duties as assigned by the supervising physician or leadership team. Excellent care to patients and families; the best staff; in the safest environment. Qualifications Education: Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses. Experience:

1. Minimum of 2 years of recent (within 12 months) clinical nursing experience in an Ambulatory Clinic/Practice setting required. Experience only in an ambulatory procedural area/ emergency room is not sufficient.
2. Minimum of 2 years of nursing experience with telephone triage required, and telephone triage must be the main responsibility of this experience. This includes: assessing the severity of symptoms, communicating urgent patient needs to the LIP, referral to appropriate setting or level of care, documenting interventions and an individualized plan of care using an EMR, education of patients and families on their disease process and interventions to promote health and well-being, preliminary interpretation of data, providing home health advice and follow-up, ability to make triage decisions quickly and calmly in emergency situations, and assuring continuity of care.
3. Experience with in-person triage and clinical assessment techniques of an adult patient within the last 4 years is required.
4. Rheumatology related clinical experience strongly preferred.
5. Must be comfortable with all aspects of patient care in person and via telephone.
6. Case Management experience preferred.

Additional Job Description The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Brigham and Women's Hospital

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