Resolution Specialist, Contact Center Job at Arkansas Staffing, Bentonville, AR

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  • Arkansas Staffing
  • Bentonville, AR

Job Description

Resolution Specialist, Contact Center

Your application will be evaluated for this role based on your experience, assessment results, and position availability. Working hours would be during the following hours of operation: 7:30am to 6:00pm | Monday to Friday 9:00am to 1:00pm | Saturday. This will be an in-office or on-site role but may require remote work at the beginning. We are currently looking for local or nearby candidates. The Walmart People Services Contact Center is dedicated to delivering best-in-class support to our associates across stores, clubs, and corporate functions through phone, chat, and email. Our focus is on delivering exceptional service to those we support and to our stakeholders. While we remain committed to meeting performance metrics, our priority is ensuring that every interaction reflects care, accuracy, and responsiveness. At Walmart, associate growth and development are at the heart of everything we do. Our People Services team is highly engaged and passionate about exceeding expectations, building meaningful relationships, supporting career progression, and celebrating individual and team achievements. We're seeking career-minded individuals who are passionate about associate experience and excel in providing empathetic, solution-oriented service. If you're driven by purpose and energized by helping others, we'd love to have you on our team.

Essential Job Functions
  1. Customer Interaction & Issue Resolution
  2. Case Documentation & Knowledge Management
  3. Adherence to Operational Protocols
  4. Use of Technology & Tools
Skills & Competencies
  • Strong interpersonal and communication skills
  • Ability to collaborate effectively and build trust
  • Growth mindset with curiosity and openness to feedback
  • Comfort with digital tools and adapting to new ways of working
  • Acts as a representative of Walmart and models behaviors outlined in our Code of Conduct
Preferred Experience
  • 6 months of experience in contact center, or a related field
  • 1 year of experience using basic computer/data entry software
Location

David Glass Technology Center Bentonville, AR

Associate Benefits

Based on eligibility by position and other terms and conditions of the plan documents Medical/Dental/Vision Matching 401K Stock Purchase Plan Annual Performance Bonus Store Discount Card Education Assistance At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart ( The hourly wage range for this position is $19.00-$35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

6 months' experience in retail, contact center operations, or a related area. 1 years' experience with basic computer processing/data entry software

Preferred Qualifications

In retail, contact center operations, or a related area

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Job Tags

Hourly pay, Minimum wage, Full time, Temporary work, Part time, Work at office, Local area, Saturday, Monday to Friday,

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