Remote Chat Agent Job at RMS Foods, Zionsville, IN

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  • RMS Foods
  • Zionsville, IN

Job Description

Job Description

Job Description

We are seeking a Remote Chat Agent to provide exceptional customer service through online chat interactions. The ideal candidate will be able to assist customers with inquiries, provide product information, troubleshoot issues, and ensure a positive customer experience. This position is remote, allowing you to work from the comfort of your own home.

Responsibilities:

  • Respond to customer inquiries and provide accurate information through online chat platforms
  • Assist customers with product selection, ordering, and troubleshooting
  • Provide support and guidance to customers in a professional and courteous manner
  • Escalate complex issues to appropriate team members for resolution
  • Keep accurate records of customer interactions and transactions
  • Meet and exceed performance metrics and goals set by management

Qualifications:

  • Previous experience in customer service or a related field
  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in using online chat platforms and customer service software
  • Ability to work independently and collaboratively as part of a remote team
  • High school diploma or equivalent required; college degree preferred

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