Job Description

Regulatory Licensing Representative

The City of Seattle's Department of Finance & Administrative Services (FAS) is seeking qualified applicants for a Regulatory Licensing Representative in our Consumer Protection Division (CPD). This position works as part of a team and supports 21 regulatory licenses, such as adult entertainment, short-term rentals, recreational cannabis, false alarm billing, public parking lots and garages, public impounds, weights and measures and more. In addition, this position is responsible for conducting taxicab, for hire vehicle and limousine licensing for Seattle and King County vehicles.

This position is fast paced and works under strict deadlines and is responsible for interacting with a high volume of licensees and processing a high volume of paperwork. Work will be performed in a multicultural workplace and with diverse licensees. The division emphasizes strong, collaborative communication and inclusiveness in support of department goals to promote diversity and social justice.

FAS is often the public's first interaction with the City of Seattle, operating as a customer-focused front door that assists with everything from paying utilities or reporting a pothole to requesting public information or even adopting a new pet.

The 500-plus employees of FAS span across 10 divisions and work behind-the-scenes providing critical functions, like managing 120 City facilitiesincluding police and fire stationsoverseeing the City's neighborhood customer service centers and Customer Service Bureau and making sure minority-owned businesses can equitably compete for City contracts. No matter the need, FAS is hereat your service.

Job Responsibilities

• Issue and renew regulatory licenses; review and audit documents to ensure Seattle Municipal Code (SMC) regulations and ordinance requirements are met.
• Explain the rules and regulations of the SMC.
• Perform calculations to determine appropriate regulatory licensing fees and penalties, due dates, and other associated fees.
• Respond to inquiries and complaints; research problems; explain department and program requirements, policies, processes, procedures, rates, fees, penalties, and due dates; answer licensee questions regarding regulatory license invoices; refer complaints to appropriate personnel for dispositioning and/or follow-up as required.
• Digitally navigate licensees through creating accounts and performing work in the Seattle Services Portal.
• Maintain accurate account information across several divisional databases, maintain statistical records and generate reports as required; update digital files to ensure data integrity.
• Research and allocate payments that are received without identifying paperwork.
• Process in person payments for regulatory licenses.
• Perform other related duties as assigned.

Qualifications

Minimum Qualifications: One (1) year of clerical experience involving customer service, public contact, and experience in a billing process. (Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.) The most successful candidates will possess the following:

• Understanding of the City's Race and Social Justice Initiative.
• Proficiency using Microsoft Word, Excel, and Access.
• Comfortable learning new software and technology systems.
• Experience working with diverse communities where English may not be their preferred language.
• Ability to work collaboratively with a diverse and multicultural team.
• Ability to research and interpret Seattle Municipal Code or similar legislative documents.
• Strong skills in multi-tasking competing priorities.
• Excellent customer service and phone etiquette; ability to work with upset/angry individuals.
• Prior experience working at a service counter in a comparable work environment.

Work Environment

• This position requires a minimum of three (3) days per week of onsite work. Overtime work may be required based on business needs. Alternative Work Arrangements and hybrid telework schedules for work conducted in a normal office environment may be considered and will be based on operational needs and consistency with City policies.
• Work involves dealing directly with licensees who may be upset, angry and/or abusive.
• May be required to work outside of normal shift in the event of an emergency, such as an unscheduled power outage.

Additional Information

This position is classified as a Customer Service Representative. It is Civil Service represented, FLSA non-exempt and is eligible for overtime. The full range for this step-progression position is $32.31 - $36.17 per hour.

Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00pm Pacific Time on the scheduled closed date.

1. Completed NEOGOV online application.
2. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
3. Current resume indicating relevant experience, knowledge, skills, and education.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applicants must successfully pass a background check, which will be conducted in accordance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information of good conduct and rehabilitation.

The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

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