Job Description

Homes of America (“HOA”), which was formed in 2020, is a nationwide owner and operator of manufactured housing communities. The firm is focused on opportunistically acquiring, improving, and operating manufactured housing communities in primary, secondary, and tertiary markets across the United States. Our leadership team has decades of experience acquiring, improving, and operating businesses and assets across a myriad of industries and asset classes. Homes of America is well on its way to becoming the country’s premier owner and operator of manufactured housing communities with one of the industry’s largest and most diverse portfolios. To date, HOA has invested in, and currently manages, approximately 15,500 home sites across 170 communities and 22 states.

This Community Manager role will oversee our Magnolia Pointe community.

Responsibilities:

· Day-to-day operations of the community, including but not limited to rent collection, lease management and coordinating maintenance and landscaping as well as ensuring compliance with federal, state and local laws, landlord tenant law, fair housing law, as well as company policies and procedures.

· Responsible for offices opening on schedule, assists with maintaining condition of office and community curb appeal.

· Assists with training, motivates and supervises on-site team in order to achieve operational goals of the company and ensures all onsite staff completes necessary training.

· Exhibits strong leadership qualities and professionalism at all times.

· Provides comprehensive feedback to Regional Manager and holds employees accountable.

· Coordinates monthly safety checklists and monthly safety meeting with entire team.

· Implements strategies to maximize occupancy rates, minimize delinquencies and increase revenue while working within company guidelines.

· Facilitates weekly team meetings and training seminars as requested.

· Conducts 4-sided home inspections daily to inspect the physical condition of the interior and exterior buildings and grounds. All homes in the community should be inspected at least twice a year.

· Supervises Maintenance team to coordinate repairs and/or upgrades as needed to provide continued enjoyment for the residents.

· Reinforces architectural guidelines and community standards to maintain a cohesive appearance throughout the community.

· Facilitates application screening and prospective residency applications.

· Coordinates with legal team to perform evictions.

· Completes various daily, weekly and monthly reports in timely and accurate manner – employing accurate record keeping and adherence to financial goals.

· Supports leasing and sales activities, as needed, including customer needs, open houses, resident activities, inspections on home inventory as well as enhancing community visibility and referrals.

· Develops and maintains positive relationships with community residents by engaging with residents and ensuring their needs and concerns are addressed promptly and professionally.

· Organizes, attends and monitors resident events.

· Stays informed about relevant industry standards, regulations and market trends – making recommendations for operational improvements and maintaining a competitive edge.

Qualifications:

· Minimum Education: High School or GED equivalent.

· Minimum Experience: 1 Years of on-site management including supervisory responsibility.

· Minimum Field-of-Expertise: Residential/multi-family property management experience.

· Preferred Field-of-Expertise: Manufactured home community management experience.

· Valid driver’s license and good driving record required.

· Property Management software experience preferred, but not mandatory.

Knowledge and Skills:

• 3+ years of experience in customer service management
• 1+ years of experience in sales management
• Valid operator’s license.
• Strong verbal and written communication skill
• Management Skills: Team Building, Coaching, Decisiveness, Leadership, Motivation, Planning and Organizing, Decision Making, and Conflict Management and Resolution.
• Good organizational and technological skills
• Rent Manager or other property management software experience helpful.

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