Job Description

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission : Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Provides assistance to our test site via the administering and proctoring of all testing offered by or through the HCC Testing and Workforce Certification Center.

• Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet based tests (national, state, local, academic, distance-learning and national vendor testing).
• Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees.
• Provides responses to inquiries and requests from students, faculty, staff and the community, by phone and in person, and refers to the appropriate departments if unable to assist.
• Provides proctoring services in support of faculty, student and disability services in the testing center.
• Collaborates with faculty and staff to provide effective solutions to their requests.
• Provides scheduling and check-in assistance to staff, verifying identification, taking photographs, if required, of students and candidates signing in for HCC Make-Up Exams, HCC Distance-Learning Exams, HCC Online Program Exams, Distance-Learning Proctored Exams, CLEP, ACT PCTA, DSST, TOEFL, GRE, PEARSONVUE, SERVSAFE Exams, and other (both online and paper-based).
• Performs daily site opening and closing procedures.
• Check-in examinees, verify identification, explain exam process, ensure examinees follow test center rules, monitors examinees and provides technical assistance during examination time.
• Reports all exam discrepancies in a timely and efficient manner.
• Technical troubleshoot, as needed, and/or communicates with technical support to investigate and resolve technical issues.
• Responsible for maintaining a professional and clean testing center; includes dusting and disinfecting the computer workstations, vacuuming, etc.
• Takes ownership of all procedures and identifies areas of improvement.
• Understands testing procedures for each test vendor and adheres to their quality and security measures.
• Maintains daily testing schedules and records.
• Maintains files of paper/pencil tests provided by faculty and test records.
• Assists with the academic and professional test registration, administration, and record keeping for pencil and paper tests, computer-based tests, and internet-based tests (national, state, local, university, correspondence and Prometric testing).
• Provides detailed information to examinees regarding available tests including test dates, location, deadlines, and fees.
• Provides responses to inquiries and requests from students, faculty, staff, and the community, by phone and in person, and refers to the appropriate departments if unable to assist.
• Escorts candidates to the appropriate testing room and collects testing materials at conclusion of exams.
• Provides visual security measures.
• Reports and documents any breach of security and upholds confidentiality policies as determined by the federal government, state, university, department, and testing entities. Maintains the confidentiality of all examinations housed in and delivered to the Testing Center.

Required Qualifications:

• Associates degree.
• 1-2 years of customer service experience; good technical trouble-shooting skills;
• Excellent verbal communication skills and interpersonal skills;
• Able to work independently and responsibly as well as part of a team;
• Able to work effectively with a diverse faculty, staff, student body and professionals;
• Excellent organizational skills;
• Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress ;
• Ability to think quickly and make appropriate decisions based upon test center and vendor requirements.

Preferred Qualifications:

• Bachelors degree.
• Experience working in a post-secondary environment and administering paper/pencil and iBt exams;
• Excellent computer trouble-shooting experience (hardware/ software/networking).
• Experience working with students with disabilities.

Equivalency Statement:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

Part-Time, Non-Benefited Position

Hourly Rate: $16/hr; no benefits Hours: 10-12 hrs/week (up to 18.5 hours during peak testing dates). Daytime and weekend availability required. Funding: State

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the Colleges Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights.

Holyoke Community College

Job Tags

Hourly pay, Part time, Local area, H1b, Weekend work,

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