Job Description

University of Pittsburgh Physicians is hiring a full-time Patient Access Navigator UPP to support UPMC Mercy Vision Institute located at 1622 Locust Street Pittsburgh, PA 15219. This role will work Monday through Friday 8am to 4:30pm (Some weekends throughout the year for community outreach events). Travel is required to satellite offices depending on the patient's needs (about 50% of the time).

This role will primarily be responsible for assisting patients with applying for Medicaid, Medicare, UPMC Financial Assistance, Energy Assistance Programs, setting patients up in shelters, assistance with housing applications, and tracking patients and following through with what they are being assisted with (and other duties as assigned)

Responsibilities:

• Tasks related to patient navigation include but are not limited to: Initiate communication with patients following discharge from the Emergency Department. Communicate with Discharge Planner/Discharge Manager Schedule patients as appropriate for follow-up with a Primary Care Physician (PCP) or specialty providers Guide patients through the health care system; help patients arrive at scheduled appointments on time and prepared. Secure/Set-up transportation to and from medical appointments Work collaboratively with other interdisciplinary teams and community partners to accomplish task Facilitate interaction and handoff communication with other staff and departments Establish educational sessions to inform physicians, patient service representatives, and all other staff regarding the Patient Access Coordinator role, services provided and the referral process Assist patients with enrolling in transportation services in their County Assist patients with enrolling in PENNIE, State Funded Insurance and financial assistance programs? Track interventions and outcomes Participate in Mission of Mercy Pittsburgh Participate in Community Outreach Committee Meetings, Resource Focus Group, Healthy Vision Lab Take monthly inventory of the Mercy Vision Institute clothing closet. Replenish items as needed Travel to satellite offices dependent upon patients? needs

• Tasks related to care coordination of patients with retinal dystrophies and other complex cases, include but are not limited to: Facilitating new referrals (i.e. intake calls, requesting records) Scheduling follow-up appointments Monitoring service email address and phone # Assisting in data entry and maintenance of the Rare Ocular Disease database Collaboration with UPMC Global Care

• General Utilize interventions and strategies that are appropriate to the population(consider culture, language, age, gender, and special needs Demonstrate professional behavior, maintain respect for confidentiality and freedom of choice Perform in accordance with system-wide competencies/behaviors Performs other duties as assigned

• Bachelor's degree in healthcare, nursing, or related field

• Two years of healthcare experience with knowledge of patient access and insurance payers required

• Experience in healthcare with demonstrated integrity, stability, judgement, resourcefulness and self-direction

• Ability to communicate verbally and in writing with staff, patients and interdepartmentally.

• Ability to organize work, prioritize task, effective team building, excellent customer service skills, problem solve, ability to learn task quickly and efficiently, demonstrate excellent listening skills and patience

• Ability to exhibit calm communication when speaking with patients

• Proficient knowledge of medical terminology and Microsoft Office computer applications

• Must be able to work in a complex work environment Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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