Job Description

Job Description

Job Description

Description:

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Medical Office Assistant.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

You can find out more about us by visiting our website at Apply Today!

Salary: Starting at $21-$24 per hour based on experience.

Statement of Purpose:

This position supports CAN Community Health's mission through clinical operations, administrative, facilities, and logistical services at the Headquarters (HQ) location. Responsibilities include managing incoming and outgoing mail, coordinating vendor activity, providing office tours, and ensuring appropriate handling of critical administrative documents.

Values:

1. Recognize and affirm the unique and intrinsic worth of each individual.

2. Treat all those we serve with compassion and kindness.

3. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way Ilive my life.

4. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.

Essential Functions:

1. Promote and practice CAN Community Health's mission, vision, and values.
2. Receive, sort, and distribute all incoming mail and deliveries to appropriate HQ departments and Lockbox as appropriate.
3. Scan and email mail items to remote staff or other offices, as needed.
4. Prepare and deliver daily deposits to the bank in accordance with internal protocols.
5. Ensure all external mail is redirected to and processed through the CAN HQ mailing address. Partner with RCM Dept on any RCM mail not accurately reflecting HQ address.
6. Forward original hard copies of permits, licenses, and other official documents to designated clinic locations.
7. Track and report mailroom activity or support task volume to help evaluate team support needs.
8. Organize, maintain, and manage permit and license records for all CAN clinic locations, including applying for renewals and distributing documents as appropriate (e.g., Biomedical Waste, HCCE, CLIA Waiver, Business Tax Receipts, Business Licenses, etc.).
9. Escort, direct, and monitor scheduled vendors while on-site at HQ.
10. Provide professional and informative tours of the CAN HQ building as directed by practice administrator.
11. Maintain cleanliness and organization in shared administrative areas.
12. Provide basic clerical and administrative support to Operational leadership, as needed.
13. Provide administrative support to the Operations team, including assistance with routine and ad hoc reporting.
14. Provide administrative and backup support processing correspondence from payers as needed.
15. Coordinate with Facilities and Operations teams on space needs, minor repairs, and supply requests.
16. Manage the ordering and inventory of facility supplies to ensure adequate stock and operational efficiency.
17. Maintain confidentiality in full accordance with HIPAA.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be able to pass a Level I background check (a Level II background may also be required).

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Education/Professional:

1. High school diploma or equivalent required; associates degree preferred.
2. Valid driver's license and reliable transportation required.
3. Minimum of two years' experience with mail handling, office operations, or facilities support preferred.

Competencies:

1. Communication
2. Problem Solving
3. Attention to Detail
4. Organization

Knowledge, Skills and Abilities Required:

1. Knowledge of Microsoft Office (Outlook, Word, Excel)
2. Ability to complete tasks independently with minimal supervision.
3. Strong multitasking abilities with attention to detail.
4. Professional demeanor when interacting with vendors, visitors, and staff.
5. Familiarity with standard office equipment (scanner, copier, postage meter).
6. Ability to maintain confidentiality and handle sensitive documents appropriately.
7. Good problem-solving skills and the ability to adapt to daily operational needs.
8. Excellent verbal and written communication skills.
9. Commitment to teamwork and a collaborative environment.
10. Ability to work in a fast-paced, mission-driven organization.

Work Environment:

This job operates in a professional office environment. This role routinely involves using standard office equipment such as computers, audio visual, telephones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

1. Neat, professional appearance.
2. Sedentary- Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects. Involving sitting most of the time but may involve walking or standing for brief periods of time.
3. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Position Type/Expected Hours of Work:

This position requires hours of work during normal operating hours.

Travel:

Travel is primarily during the business day. Must be able to operate a motor vehicle and have valid insurance and driver's license for deposit delivery and errands.

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