Learning Management System (LMS) Administrator Job at The National Board for Certified Counselors, Greensboro, NC

OGcxdTUyaDV0Y0pkbUZvNllxOW9BUW8wblE9PQ==
  • The National Board for Certified Counselors
  • Greensboro, NC

Job Description

Brief Description

Job Summary:

Responsible for overseeing and administering the development, implementation and utilization of the Learning Management System housing the Jurisprudence Assessments and potentially other tools for service provision to State Boards. Identifies and onboards new jurisprudence states. Works collaboratively with IT support, external vendors, and assessment department staff to develop and maintain the LMS platform and included components.

Provides service to State Boards regarding the jurisprudence assessments by working collaboratively with the Boards, State Services staff, and Legal Support staff to ensure all regulatory compliance requirements are met and to ensure data is accurately presented in the LMS platform. Oversees the ongoing daily operations of the LMS and provides reports to the Director of Business Development, Director of State Services and the Vice President of the CCE, Business Services and Partnerships.

Essential Duties and Responsibilities:

The following duties and responsibilities are a summary of the essential functions of the job. Other duties might be performed, both major and minor, which are not mentioned below. Specific activities could change periodically.

  • Manages LMS functions which include monitoring course content and evaluating processes to ensure they are completed within given timeframe
  • Analyze, identify, and communicate LMS system and business requirements to State Boards
  • Investigate and resolve any data or system inconsistencies or discrepancies
  • Provide ongoing technical support to users
  • Work with IT and client to ensure proper setup and learning with the LMS system
  • Perform high level administrative functions
  • Oversees, coordinates, monitors, and evaluates daily progress towards project completion
  • Ensures State Boards are informed of the status of their projects which include updates, changes, implementation and assisting with content management.
  • Identifies and solves problems that may delay project completion
  • Seeks opportunities to increase internal and external customer satisfaction
  • Demonstrates proactive behaviors through actions related to processes and people.
  • Provides regular reports to appropriate Directors, Vice Presidents and Executives.

Required Education/Experience:

  • Bachelor's degree required,
  • 2 year of customer service experience required;
  • 2 year of database management and/or computer experience required;
  • Excellent verbal and written communication skills required;
  • Ability to pay close attention to detail for accuracy and thoroughness in completing work;
  • Or equivalent combination of education and experience.

Preferred Education/Experience:

  • Business degree preferred;

Equipment/Programs Used:

  • Microsoft Office products

Job Tags

Work at office,

Similar Jobs

Proper Brewing Co

BAR MANAGER EMPORIUM Job at Proper Brewing Co

 ...Job Description Job Description Proper Brewing Company is hiring! We are hiring for a bar manager to run our brewery bar & taproom brewery. Candidate must be passionate about craft beer, have previous management experience, and must be friendly, outgoing, and... 

CoachUSA

Bus Driver Job at CoachUSA

 ...Competitive Wages Direct Deposit Paid Holidays & Personal Time Off Medical,...  ...disability, Life insurance, 401K Paid training while completing the Coach USA training...  ...last 3 years ~ Local applicants only; no relocation offered Coach USA, would love to... 

Metis Search

Technology Investment Banking, Analyst 3/Associate 1,2,3 Job at Metis Search

 ...Metis Search are currently partnered with a leading Investment Bank who are adding senior Analysts and Associates to their Technology group in San Francisco. I'm specifically looking to connect with Senior Analysts/Associates with previous Tech/Software M&A experience... 

Hilton Grand Vacations

Activities Recreation Coordinator Job at Hilton Grand Vacations

Job Description Great opportunity to join the 106 suite Ocean Front Boardwalk Resort and Villas Located in Virginia Beach, VA. Become part of our enthusiastic 42 team member family where we work to ensure our owners and guests have a great vacation, while building hospitality...

Sharecare

Customer Service Manager- Remote Job at Sharecare

 ...are in their health journey - unify and manage all their health in one place. Our comprehensive...  ...**Job Summary:**The Center Support Services Manager is primarily responsible for...  ...needs assessments+ Attend to escalated customer service issues and ensure effective and...