Duties and Responsibilities
Primary Job Functions: • Develop and organize comprehensive day to day operations for physician liaisons, medical assistant, and front desk associate • Provide support to staff for daily questions regarding workflow and policy. Escalate to an offsite contact if needed • Create and manage weekly schedule for physician liaisons, medical assistant and front desk associate, appropriately assigning physician coverage and fulfilling the operational needs of the practice • Serve as main point of contact for questions/concerns directed from patients and physician liaisons, medical assistant and front desk associate Serve as main point of contact for hospital communication regarding schedule changes and confirmations • Remain in constant communication with hospital, confirming all details of schedule 1 week, 2 days, and 1 day out from current date • Problem solve and troubleshoot immediate issues with team staffing and provider coverage • Responsible for ordering and maintaining office supplies • Identify opportunities for team recognition and maintain team building activities and cohesive culture • Partner with practice operations manager in developing office operations strategy • Make necessary physician schedule changes in the organization EMR • Notify practice operations manager of any office issues/concerns in their absence Secondary Job Functions: • Participates and works with other leads and managers in developing good working relationships and processes throughout the office • Attend all office meetings and in service as required • Cross trained to assist with second Lead Physician Liaison • Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc. • Maintain confidentiality of patient's personal and financial information by utilizing HIPAA's guidelines and regulations. • Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor2 Knowledge, Skills, and Abilities • Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies • Ability to problem solve and escalate issues as needed • Detail oriented approach with a well-organized strategy to achieve optimal day to day operations • Strong and determined work ethic • Knowledge of medical terminology • Skills to handle a multi-line phone system • Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping • Knowledge of modern business communication, including style and format of letters, memoranda, and reports • Skill to use a personal computer and various software packages, including internet experience • Ability to establish priorities, work independently, and proceed with objectives with little supervision • Ability to maintain confidentiality regarding health and financial information • Neat appearance and professional demeanor. • Fluent in English Credentials and Experience • Must have high school diploma or equivalent • Must have at least 2 years experience working in a medical environment • Certified or Registered MA or Assessment Based Recognition in Order Entry Special Requirements • Willingness to serve as a leader within the office • Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers. • Flexibility in working hours; willing to work occasional overtime. Physical Demands • Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional) • Must be able to independently lift 25 pounds (occasional) • Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent). Work Environment • Medical office requiring some contact with adult patients...Language Pathology Clinical Fellows, and Speech/Language Pathology Students. Responsibilities: Gathers pertinent data from chart and... ...reactions to physician and/or nursing Demonstrates a working knowledge of speaking valve usage and contraindications Ensures...
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