IT Support Specialist Job at E|CONSORTIUM, Houston, TX

OFFkbzQyUjh1ODlhbUZFMFlxcHJBd3cw
  • E|CONSORTIUM
  • Houston, TX

Job Description

Job Description

Job Description

Job description

Job Description

SUMMARY

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, then determines and implements solution.

PRIMARY RESPONSIBILITIES

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users when necessary.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.

REQUIREMENTS

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance

Schedule:

  • Monday to Friday

Application Question(s):

  • Do you have any Microsoft or other technology certifications?

Education:

  • Bachelor's (Preferred)

Experience:

  • Windows: 4 years (Preferred)
  • Active Directory: 3 years (Preferred)

Work Location:

  • One location

Company's website:

  • ww.econsortium.com

Work Remotely:

  • No

Job Tags

Full time, Work experience placement, Local area, Remote work, Monday to Friday,

Similar Jobs

Oracle

Executive Protection Manager Job at Oracle

 ...Job Description Performs all aspects of protective operations for select members of Oracle; domestically and outside the United...  ...support of principals' activities. May liaison with external Executive Protection Teams who visit Oracle campus for customer meetings... 

Accel Therapies

BCBA - Up to 5K Sign on Bonus Job at Accel Therapies

Clinical Supervisor (BCBA)Location: Council Bluffs, IATotal Earnings Potential: $91,000 - $106,000 in your first yearIncludes: Base salary of $80,000-$95,000 Up to $6,000 in annual performance bonuses (paid monthly) Sign-on bonus of up to $5,000Schedule: Monday...

Ohio Gastroenterology Group

Physician Liaison Job at Ohio Gastroenterology Group

 ...Position summary: Provide clerical and health related assistance to physicians and assist with general office & patient needs during business hours. Maintains timely follow up of any physician orders/instructions and patient inquiries. Essential key responsibilities... 

Geisinger

RN - Experienced Registered Nurse (Danville) Job at Geisinger

 ...care as established in unit standards including, patient and family education, family needs and discharge planning throughout hospitalization with members of the interdisciplinary team. Provides direct patient care including, treatments, medications, and diagnostic... 

XPO

Class B Truck Driver Home Daily Job at XPO

 ...Job Description What youll need to succeed as a Class B Driver at XPO Minimum qualifications: To be 21 years of age or older...  ...What youll do on a typical day: Safely operate a straight truck (GVWR or GVW of 26,001 lb. or more) Provide excellent service...