Hotel Manager Job at Walt Disney World Resort, Lake Buena Vista, FL

OEE5cDQyVit0OEpTbUZFN1phTnJDdzB3
  • Walt Disney World Resort
  • Lake Buena Vista, FL

Job Description

Can you imagine your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Hotel Manager position might be the perfect role for you!

Within the Disney Resorts Collection, we look to our Hotel Managers to be innovative leaders and boundless thinkers. As a Hotel Manager, you will oversee the daily resort operations, providing effective and inspirational leadership for the Front Desk, Housekeeping, Food & Beverage/Merchandise, and Recreation teams while fostering magical Guest experiences. This dedicated team is committed to making every Guest experience as exceptional as possible, adding a little pixie dust wherever it’s needed!

Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations.

This position will report to the Regional General Manager of Resort Operations.

Ready to join us in creating unforgettable experiences? Apply now and become a part of the magic! (This posting is a talent pool for upcoming Hotel Manager roles.)

What You Will Do:

  • Model leadership values and principles to drive exceptional Guest, Employee, and business results.

  • Identify, develop, and lead talent by assessing, mentoring, and fostering positive working relationships.

  • Lead with realistic optimism—setting a vision, creating an engaging team climate, and adapting to shifting demands.

  • Build a culture of inclusion by valuing different perspectives, championing purposeful conversations, and ensuring a welcoming environment where everyone can be their authentic selves.

  • Address and resolve Guest/Member concerns when escalated by leadership.

  • Provide visible, onstage leadership, setting the example of gracious hospitality.

  • Share knowledge, conduct career development conversations, and support talent management practices.

  • Demonstrate a commitment to Guest service principles, recognizing and rewarding employees while holding the team accountable for service excellence.

  • Develop a strategic operating plan to drive results, focusing on process improvements and alignment across Disney resorts where applicable.

  • Take calculated risks to streamline processes, remove barriers, and align performance goals.

  • Use performance metrics and operational indicators to drive team improvement, ensuring all areas achieve essential metrics aligned with broader business strategies.

Required Qualifications & Skills:

  • Minimum seven (7) years of progressive leadership experience in the hospitality industry, overseeing multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping).

  • Willingness, desire, and ability to continuously learn, develop new skills, and adapt to change.

  • Strategic mindset with a focus on achieving targeted results.

  • Proven ability to deliver exceptional Guest service, addressing concerns professionally and ensuring prompt resolutions.

  • Experience analyzing key performance metrics (e.g., Medallia, HotSOS) to identify areas for improvement and implement strategies to enhance resort performance.

  • Strong ability to develop talent, increase team engagement, and foster collaboration.

  • Holistic understanding of Guest and Employee needs, with a creative approach to achieving goals.

  • Effective communication skills, ensuring teams are informed of updates, priorities, and appropriate escalation procedures.

  • Ability to work seamlessly in a matrix-based organization.

  • Commitment to diversity and inclusion, fostering a work environment that values diverse perspectives.

  • Proficiency in Windows-based systems and other relevant technologies; advanced knowledge of hotel operating systems is highly preferred.

  • Flexibility to work evenings, weekends, and holidays as needed.

  • Experience leading in a large hotel environment.

Education

Bachelor’s degree in hospitality, business, or a related field—or equivalent experience.

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

This job is located in Lake Buena Vista, FL

#DXMedia

#LI-TA1

#DXOpsLeadership

Job Tags

Holiday work, Shift work, Weekend work, Afternoon shift,

Similar Jobs

ECO STRATEGIES

Junior Marketing Associate [Entry level][Training Provided] (Town of Islip) Job at ECO STRATEGIES

 ...providing sales solutions for industries ranging from NGOs to SMEs. We assist businesses in growing and thriving through effective marketing solutions. Meeting and exceeding targets is one of our key strengths. Our team of professionals is dedicated to generating revenue... 

EssilorLuxottica Group

LensCrafters - Optician Macys Job at EssilorLuxottica Group

 ...better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a... 

Cheddar's Scratch Kitchen

Dishwasher/Janitor Job at Cheddar's Scratch Kitchen

 ...Job Description As our Dishwasher, it'll be your job to ensure everything is clean, spotless and sanitary for all team members and Guests. A gleaming restaurant makes a dining out experience great! And as you'll be spending a lot of time with water, you'll also be responsible... 

Twin Cities Habitat for Humanity

Summer AmeriCorps - Onsite Volunteer Facilitator 450hrs Job at Twin Cities Habitat for Humanity

 ...about assignments and provide feedbackTeach appropriate use of materials and tools to volunteers and homebuyersParticipate in AmeriCorps-related activities as assigned Attend orientation at beginning of serviceAttend AmeriCorps civic engagement retreats and team meetings... 

Horsham Associates LLC

Phone Repair TECHNICIAN, electronics repair experience is required Job at Horsham Associates LLC

 ...Description Job Description If you are an IT PROFFESIONAL and want to work IT HELP DESK please do NOT apply!!! This is an electronics repair technician position at Willow Grove PA. Background check and drug test are required!!! Requirements ~1 year of experience...