Help Desk Support and Level 1 Technician Job at TeamLogicIT, Sweden

OUFwcDRXOTlzYzlTbkZJeVpLcGlDZzB6bWc9PQ==
  • TeamLogicIT
  • Sweden

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

University of North Carolina Charlotte

Email Marketing Specialist Job at University of North Carolina Charlotte

Email Marketing SpecialistPlease see Special Instructions for more details.The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle ReportThe Search Committee will not contact references without first verifying permission with the finalist... 

Fresenius Medical Care AG

New Grad RN Job at Fresenius Medical Care AG

Functions as part of the hemodialysis health care team as a Registered Nurse Applicant, under the direction or supervision of a Staff Registered Nurse, to ensure provision of quality patient care on a daily basis in accordance with FMS policies, procedures, and training...

Wolters Kluwer

Senior Field Sales Executive - Remote R0046524 Job at Wolters Kluwer

**Senior Field S** **ales Executive - Remote R0046524 USA | Wolters Kluwer****Job Description** The **Senior Field Sales Executive** is a quota-carrying team member responsible for selling a set of CS offerings to customer stakeholders within their book of accounts.... 

Healthcare Services Group

Dietary Aide Job at Healthcare Services Group

OverviewRole: Dietary AidePay Rate:Join Healthcare Services Group (HCSG) as a Dietary Aide, where you will prepare and serve meals for residents in a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share... 

Care Team Solutions

Travel CT Technologist - $2,498 per week Job at Care Team Solutions

 ...with tax-free stipend amount to be determined. Posted job title: Temp - Technologist - Computed Tomography (CT) (Nights) Madison, WI...  ...someone in their corner, its you. But thats not how most agencies operate. Which is why travel nurses hate working with them. We...