Job Description

Job Description

Job Description

Overview

An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.

Key Responsibilities

• Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory)

• Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution

• Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation

• Conduct root cause analysis, identify solutions, document, and implement changes

• Lead or support go-lives, upgrades, system changes, and user training initiatives.

• Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic

• Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication

• Participate in change and project management; support small to medium-scale Epic Willow projects

Qualifications

• Education : Bachelors degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases)

• Certifications : Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days)

• Experience : Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority

• Technical Skills : Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations

• Soft Skills : Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments

Career Levels Example (PIH Health)

• Analyst I : Bachelors or clinical license, minimal to 3 years of experience.

• Analyst II : 37 years of experience plus domain knowledge.

• Analyst III : 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire

This is a remote position.

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