Email Support Specialist Job at Erie Neighborhood House, Chicago, IL

OUF0dTVHaDl0c2hTbjFzN1k2dHBCUTQrbEE9PQ==
  • Erie Neighborhood House
  • Chicago, IL

Job Description

Description

We are currently seeking an Email Support Specialist to join Erie Neighborhood House, a non-profit organization based in Chicago. As an Email Support Specialist, you will play a crucial role in providing timely and efficient support to our clients and stakeholders via email communication. This position is vital to ensuring a positive experience for our community members and maintaining strong relationships with our partners. You will be involved in a variety of projects aimed at enhancing our services and outreach efforts, making this role essential to our organization's mission.

Responsibilities:

  • Respond to customer inquiries and concerns via email in a professional and timely manner.
  • Provide accurate information about our programs, services, and events to clients and partners
  • Collaborate with team members to improve response times and customer satisfaction metrics.
  • Identify recurring issues and recommend process improvements to prevent future occurrences.
  • Maintain detailed records of all email correspondence for reference and reporting purposes.
  • Assist in creating email templates and FAQs to streamline responses and improve efficiency.

Requirements:

  • Excellent written communication skills with a keen eye for detail and grammar.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Proficiency in email management tools and customer relationship management (CRM) systems.
  • Adaptability to learn new processes and procedures quickly.
  • Experience in a similar role or customer service position is preferred but not required.
  • Passion for helping others and making a positive impact in the community.

Job Tags

Full time, Remote work,

Similar Jobs

ADN Healthcare

Travel Oncology Infusion Nurse Job at ADN Healthcare

 ...Job Description ADN Healthcare is seeking a travel nurse RN Oncology for a travel nursing job in Rapid City, South Dakota. Job...  ...Dakota license. This is a RN position in the Medical Oncology-Infusion. You must have a Nursing License and at least 2 years of recent... 

USC

Postdoctoral Scholar - Research Associate Job at USC

 ...downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee ofUSC, you will be a part of a world-class research university and a member of the Trojan Family, which is comprised of the faculty, staff, and students that make the university a... 

Elstar Dental & Braces - a Benevis company

Endodontist or Dentist Job at Elstar Dental & Braces - a Benevis company

 ...more days a month. Professional Growth : CE opportunities through ADA Accredited Continued Education Recognition Program Immigration Sponsorship : VISA and Green Card sponsorship where applicable. The Benevis Difference: At Benevis, you're not just another... 

Koch Foods

Poultry Plant Shift Manager Job at Koch Foods

 ...procedures are enforced. \n Monitor and control budget spending, managing resources within the goals set forth. \n All other relevant...  ...years supervisory and management experience within the poultry plant. \n ~ Excellent communication and interpersonal skills. \n... 

BOEING

Signature Management Software Product Owner - LO Engineer Job at BOEING

 ...Signature Management Software Product Owner LO Engineer at BOEING summary: The Signature Management Software Product Owner LO Engineer at Boeing Phantom Works leads the development and implementation of advanced signature management systems used in defense applications...