Job Description

Responsibilities Lead and manage a team of patient financial services staff including hiring, training and performance management. The scope of work for PFS staff is any accounts receivable work efforts once a balance is determined to belong to patient responsibility. Develop and implement strategies that are best practice in patient financial experience outcomes and A/R management. Develop and implement strategies to improve cash flow and reduce accounts receivable and bad debt. Ensure call center best practices are designed, adopted and executed that delight patients. Travel to HOPCo markets for workflow observation, best practice training and to promote a positive partnership between HOPCo and its market stakeholders. Promote strong cooperation and alignment across internal departments. Utilize advanced analytics to drive revenue cycle optimization work and to focus on highest priorities. Serve as subject matter expert about patient A/R and call handling, remain aware of organizational changes that may impact initiative success, and continuously adapts and works with leaders to account for any impact resulting from these changes. Gather necessary data and information for informed decision making on benefits and risks of goals and objectives. Embrace being a revenue cycle expert by staying apprised of industry trends, risks and innovation. Build, promote, and encourage a positive culture with team engagement, leadership development, employee recognition and support to overcome hurdles. Participate in various ad-hoc revenue cycle optimization initiatives as assigned. EDUCATION Bachelors degree in business majors, preferred. Experience will be considered in lieu of education. EXPERIENCE 7+ years’ experience in revenue cycle management operations with a progressive track to a leadership role. 5+ years experience in a predominantly revenue cycle services model of shared services, outsource or cosource billing models or third party billing. 4+ years’ experience in operational planning, operational excellence, change management or similar experience. REQUIREMENTS Travel up to 5% of the time to stakeholder markets in the US. Meeting facilitation both virtually and in person. Creating and presenting operational outcomes. Gathering and organizing meaningful market stakeholder data. KNOWLEDGE Strong knowledge of healthcare billing claim operations and payment models. Understanding of healthcare insurance. Knowledge of customer service best practices. Knowledge of implementation planning and execution with systems and processes. SKILLS Communication : Communicates well, both verbally and in writing with strong conflict resolution skills. Team building : Motivates others and works well with a team. Decision making : Can make quick and informed decisions, even when all the necessary information isn't available. Emotional intelligence : Can understand, manage and express emotions dependent on the situation and recognize appropriately the emotions of others. Business acumen : Uses company resources efficiently and in line with the organization's goals. Risk management : Can assess risks and know when to take them. Interpersonal skills : Can work well with others. Leadership development : Can lead others and drive business growth. ABILITIES Effective time and reputation management : This role must be able to manage their resources wisely, prioritize and gain respect within the organization. Implement strategies : This role must be able to implement strategies to help the organization succeed. Develop long-term plans : This role must be able to think long-term and create plans to help the organization grow. Align with company goals : This role must have the ability to think creatively on self-driven initiative to make sure their plans align with the company's goals and vision. Empathize and negotiate : This role must be able to empathize with others, negotiate, and compromise calmly with a focus on problem solving. This role must be able to collect, analyze, synthesize and interpret data from a variety of sources. This role must be able to make decisions in an efficient time frame. ENVIRONMENTAL WORKING CONDITIONS Primarily remote in nature with travel to HOPCo offices and sites. PHYSICAL/MENTAL DEMANDS Sitting for long periods of time. Stress from competing priorities, financial pressure and escalated expectations. ORGANIZATIONAL REQUIREMENTS HOPCo Mission, Vision and Values must be acknowledged and adhered to. List additional organization requirements such as training conducted by organization. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. #J-18808-Ljbffr The CORE Institute

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