The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience . The Director will also drive performance improvement in the areas of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Press Ganey, and other surveys that measure patient and family experience at the MMC, both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.
Education/Skills:
Master's Degree required.
Extensive knowledge of Improvement Methodology
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management
Excellent leadership, communication, presentation skills and the ability to influence required.
Past work successfully managing patient experience initiatives
5 years of hospitality experience including previous leadership/management experience
Preference given to candidates with a quality background in healthcare.
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma)
Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
N/A; #GDMD; #LI-VK1
...need, including a special education preschool program.We are in search of new talent in the following position...Position: Art TherapistThe Art Therapist help residents overcome emotional, mental, and behavioral difficulties caused by traumatic events by engaging...
...The Release Manager is responsible for establishing best-in-class speed-to-market deployment practices while leading teams responsible for small enhancements and maintenance of RaceTracs applications and/or platforms. What You'll Do: Owns the SDLC process for...
...Affiliate Group of New York (PAGNY) is adding an Outpatient Psychiatrist to the group at NYC Health + Hospitals/Gotham Health, East New... ...Qualifications Board Eligible or Board Certified in Psychiatry Active, unrestricted NYS License Active DEA Waiver Active...
...throughout your entire assignment - In-house compliance and accounting specialists - A clinical liaison team available 24/7 to offer medical and professional support and career development - A mentoring program that is run and managed by actual cliniciansyeah, you read...
...sales involved. The work will initially consist primarily of data entry, with an opportunity for growth and development into more of an... ...schedule. This full-time position requires someone with a high level of attention to detail and a willingness to learn. There are 14...