Job Description

Sr. Desktop Support Specialist

Onsite work at the company's San Diego location is required 4 days a week

One of our clients in San Diego has asked us to assist them in a search for a Sr. Desktop Support Specialist . A description of the position is listed below.

Position Summary:

The person who fills this position will be responsible for providing support for all client computers, applications, and mobile devices located throughout the enterprise including the home office, offsite facilities, and mobile workforce. You will be responsible for resolving most client device-related hardware and software issues, seeking assistance when necessary. You will act as the primary administrator of any remote management tools. You will also participate in technology projects from an infrastructure perspective.

Primary Responsibilities:

• Your primary responsibility is to provide desktop support assisting IT clients with hardware, software, and mobile device questions, concerns, or issues by providing one-on-one resolution to the client’s satisfaction.
• You will respond to Level 3 IT support calls, service requests, incident tickets, and e-mails.
• Administers remote management and Mobile Device Management (MDM) tools.
• Develops, fully tests, manages, and deploys computer images, including all software and OS installs and configurations included in the image.
• Acts as an escalation point for outsourced help desk service providers.
• Document all support efforts in the ITSM system.
• Installs, tests, and configures workstations/laptops, software, phones, and peripheral equipment.
• Troubleshoots and repairs hardware and software problems on customer computers and peripherals and gathers appropriate data to escalate to higher-level technicians or vendors when needed.
• Maintains inventory of all equipment, software, and software licenses.
• In Active Directory, you will be responsible for assigning and removing users and computers as well as resetting passwords.
• Ensures backup, recovery, and data restoration from workstations/laptops for clients during upgrades or problem diagnosis.
• Orders IT supplies including software, hardware, peripherals devices, mobile devices, etc.
• Supports and assists with projects and company initiatives as needed.
• Other duties as assigned.

Preferred Experience and Skills:

• 10+ years of progressive experience providing desktop support in an enterprise environment using Microsoft Active Directory
• Excellent understanding of desktop/laptop technologies including Windows OS’s, office applications, imaging tools, BIOS updates, anti-virus, and security.
• Good understanding of computer and mobile device management tools (AirWatch, Manage Engine, etc.).
• Good understanding of basic network support, VLANs, VPN, desktop firewalls, wireless, and cabling.
• Good understanding of telephony technology, VOIP, and mobile devices.
• Understanding of ITIL/ITSM processes.
• Vendor management experience and abilities.
• Desktop-related certifications: MCITP: Enterprise Desktop Support Technician on Windows 7 or MCITP: Enterprise Desktop Administrator on Windows 7 preferred.
• Network-related certifications: CompTIA Network+ or Cisco CCENT certification.

Candidates must be willing to go into the San Diego office 4 days a week.

For immediate consideration, please email an updated copy of your resume to Justin Williams at jwilliams@theprosourcegroup.com. Thank you for your time and consideration.

Justin Williams

Managing Director

The ProSource Group, Inc.

jwilliams@theprosourcegroup.com

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