At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Atlanta, GA. As a Data Collection Specialist, you will make an impact by managing research collections with participants designed to validate the engineering approach for augmented & virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs & collating user feedback to help guide the technical requirements of the product team. In this role you will manage the end-to-end success of this program from data collection, data review & visualization, to client reporting & technical issue troubleshooting. You will be a valued member of the Cognizant team and work collaboratively with the Augmented Reality / Virtual Reality (AR/VR) team, stakeholders and other teams. In this role, you will:
+ Gather user feedback, preferences & research data based on requirements from the client
+ Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues
+ Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders
+ Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
+ Handle inbound requests from existing partners for marketing support
+ Triage operational issues & make recommendations for how to alter process based on observations
+ Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams
+ Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes
+ Utilize internal tools to engage with participants, track communications & deliver results
What you need to have to be considered:
+ Bachelor's degree in Business Administration, or a related field, or equivalent practical experience
+ Excellent oral and written communications
+ Experience with data analysis, uncovering insights in data & data visualization
+ Experience in customer service or client services
+ Experience working in digital/technology companies with tech products
+ Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams
+ Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends
+ Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
+ Must be a self-starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
+ Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines
+ Knowledge and interest in AR/VR
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Salary and Other Compensation: The hourly rate for this position is between $19.00 - $20.43 per hour, depending on experience and other qualifications of the successful candidate.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Life & Disability Insurance Group health dental & Wellness Sick Leaves
401(k) plan and contributions
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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