Job Description

Job Description

Job Description

Customer Support Specialist

Location: Harrisburg, PA
Employment Type: Full-Time
Company: Confidential (Energy Services Industry)

About the Role:
We are seeking a Customer Support Specialist to join our growing team in the energy services industry. The ideal candidate is a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys helping customers solve problems and find solutions.

In this role, you will work closely with our Sales, Service, and Warehouse teams to ensure seamless customer experience — from initial inquiry to issue resolution. You’ll play a key role in maintaining our reputation for exceptional service and reliability.

Key Responsibilities:

• Answer incoming calls and direct them appropriately.
• Collaborate with internal teams (Sales, Service, Warehouse) to ensure customer satisfaction.
• Input inbound and scheduled service calls and emails into the dispatch system.
• Process service invoicing customers and subcontractors.
• Track and maintain records for department certifications and training.
• Support ordering and inventory of service parts.
• Process warranties, start-ups, and commissions.
• Monitor vehicle inspections and maintenance schedules.
• Manage incoming and outgoing mail and vendor documentation.
• Maintain vendor agreements and related records.
• Stay informed on company products, market trends, and customer strategies.
• Manage office supply, inventory and ordering.
• Assist in investigating and resolving customer or vendor questions.
• Maintain accurate and organized documentation.
• Contribute to team goals and uphold company safety and compliance standards.
• Perform other duties as assigned.

Qualifications:

• Associate degree in Business or a related field preferred, or equivalent work experience.
• Minimum of 3–5 years of experience in a professional office environment (customer service or administrative support preferred).
• Notary Public certification is a plus.
• Proficiency in Microsoft Office Suite; experience with ERP systems preferred.
• Strong communication, relationship-building, and customer service skills.
• Highly organized and self-motivated, with the ability to multitask in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information.
• Must be able to pass pre-employment testing.

Schedule & Compensation:

• Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.
• Compensation: Competitive pay based on experience, plus benefits package.

Why Join Us:

• Collaborative, supportive team culture.
• Opportunity to grow within a stable and expanding company in the energy services industry.
• Meaningful work that supports both customers and sustainable energy solutions.

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