Customer Success Manager Job at Cart.com, Groveport, OH

OVF0czRHVjRzODFTbmxBMlphSnBCQVl4bmc9PQ==
  • Cart.com
  • Groveport, OH

Job Description

Who We Are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

  • 6,000+ customers worldwide
  • 1,600+ employees globally
  • 17 warehouses nationwide, totaling over 10 million square feet of space
  • Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

  • Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
  • Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
  • Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
  • Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
  • Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
  • Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Applicants need to be able to be hybrid out of the Groveport,OH area.

The Role:

Cart.com is hiring a Customer Success Manager (CSM) . Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction.

The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They’re adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit.

What You’ll Do:

  • Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results.
  • Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance.
  • Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes.
  • Set and manage clear, measurable expectations for both clients and internal teams.
  • Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work.
  • Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries.
  • Proactively monitor contract adherence to maintain compliance and client satisfaction.
  • Manage the implementation of new programs and services in a timely and cost-effective manner.

Who You Are:

  • You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise.
  • You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences.
  • You’re an Active Listener, capable of accurately interpreting and responding to client needs and concerns.
  • You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders.
  • You’re a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions.
  • You possess strong project management skills and have a proven ability to juggle multiple priorities.
  • You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success.
  • You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses.

What You’ve Done:

  • 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction.
  • 2+ years of experience in a Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries.
  • You’ve developed and executed strategic account plans, resulting in measurable business outcomes.
  • Demonstrated ability to manage confidential information with discretion and professionalism.
  • You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey.
  • You have experience in eCommerce, logistics, or fulfillment.
  • You are willing to travel up to 25% as needed.

Nice to Haves:

  • Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS).
  • Experience in project management, having led or contributed to large client projects.
  • Prior experience in business development, expanding client accounts and fostering long-term partnerships.

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

Job Tags

Contract work, Temporary work, Worldwide, H1b,

Similar Jobs

Deluxe

Print Press & Bindery Operator - 2nd Shift Job at Deluxe

 ...demonstrate their use. Basic Qualifications: Must be 18 years of age or older Preferred Qualifications (PQs) : HS/GED with 1 year printing experience with similar equipment. Familiar with product, equipment, printing process, and ink usage. Mechanical ability to operate... 

Cascadia Health

Mental Health Crisis Training Instructor - AmeriCorps Job at Cascadia Health

 ...community members to support others experiencing Mental Health challenges? We are partnering with Healthy Minds Alliance to host an AmeriCorps member who will focus on training Mental Health First Aid (MHFA) to do just that. As an AmeriCorps Member, you'll bring your... 

Marvin Love and Associates

Assistant Director of Finance - Marriott Hotel (Confidential Search)| Relocation Job at Marvin Love and Associates

 ...Assistant Director of Finance - Marriott Hotel (Confidential Search) Location: Alabama Compensation: $68,000 - $70,000 + 10% Bonus + $5,000 - $7,000 Relocation Housing: 30 days temporary housing provided A luxury Marriott hotel is seeking a highly... 

Certified Mobile Notary Service

The Roaming Notary. Please Call 405 568 7539 Wichita, KS Job at Certified Mobile Notary Service

Certified Mobile Notary Service ( ) is now seeking someone to fill the position of a Notary Public to work remotely in the U.S. only....  ...Ensure the signers understanding of the document and willingness to sign.Review documents for completeness and certificate wording.... 

Net2Source Inc.

Customer Success Manager Job at Net2Source Inc.

 ...developing and nurturing great relationships? As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune...  ...to the growth and success of N2S. Location: Remote from Bay Area, CA Qualifications: Must have 10+ years...