Customer Success Associate (Startup) Job at Bustld, Charlotte, NC

OEE5dDVtVjd1OE5TbVZBMVlxTnNBZ28vbFE9PQ==
  • Bustld
  • Charlotte, NC

Job Description

Who We Are

The Booth by LoveStream is a fast-growing startup disrupting the event industry by integrating technology into unique guest experiences. We’re a high-energy, fast-paced team focused on growth, and we’re looking for a highly motivated and customer-focused support representative to ensure every client has a smooth and successful rental.

What You'll Do

  • Own the customer experience from onboarding to completion —responding to inquiries via phone, email, and chat with professionalism and efficiency.
  • Guide customers through the rental process, troubleshooting issues , and providing real-time support to ensure a smooth event.
  • Handle high-pressure situations gracefully , including working with customers to find quick, effective resolutions.
  • Demonstrate confidence on the phone —many inquiries require real-time problem-solving and clear, friendly communication.
  • Track customer interactions in our CRM to ensure no detail is overlooked.
  • Collaborate cross-functionally with operations, marketing, and sales teams to resolve customer issues efficiently.
  • Identify trends and pain points , proactively suggesting improvements to enhance the customer experience and streamline support operations.
  • Assist with order management , including tracking shipments, processing returns, and ensuring timely deliveries.
  • Contribute to a knowledge base by documenting FAQs and troubleshooting guides for internal and customer use.
  • Process inbound leads quickly according to our guidelines to support efficient customer outreach.
  • Provide on-call backup support for our after-hours team, as needed.

Who You Are

  • In-office role in Charlotte, NC
  • 1-2 years of customer support experience , preferably in e-commerce, events, or a service-based business.
  • A strong communicator who thrives on the phone —you can confidently guide customers and de-escalate tense situations with ease.
  • A customer-first problem solver —you anticipate issues, think critically, and turn challenges into positive experiences.
  • Tech-savvy and adaptable —comfortable learning new tools and changing processes to ensure the best client experience.
  • Highly organized and detail-oriented , able to manage multiple customer conversations without missing key details.
  • Self-sufficient and proactive —you take ownership, seek out solutions, and continuously look for ways to improve.
  • Flexible and dependable , with availability for some evenings and weekends, especially for urgent event-related issues.
  • Team player, willing to step in where needed.

What We Offer

  • Growth opportunities —we're scaling fast, and strong performers can advance.
  • A supportive team that values collaboration and customer success.
  • Equity in quick growing startup

Job Tags

Immediate start, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Cognizant

Adobe Campaign Technical Architect - 66223161 Job at Cognizant

 ...000 - $150.000** depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.**Benefits... 

Health Quality Partners of Southern California (HQP)

Behavioral Health Program Manager Job at Health Quality Partners of Southern California (HQP)

 ...Description Job description: JOB TITLE: Behavioral Health Program Manager COMPANY: Health Quality Partners REPORTS TO: Director...  ...: 7-7/M-F (Flexible 9/80 schedule) WORK CONDITIONS: Remote/Home Office This job description is intended to be a general... 

Universal Language Service, Inc.

American Sign Language Interpreter (W2 Position) Job at Universal Language Service, Inc.

Overview American Sign Language Interpreter (W2 Position) - Universal Language Service, Inc.Job Title: American Sign Language Interpreter (W2 Position)Position: American Sign Language (ASL) InterpreterType: W2 EmploymentHours: 20-25 hours per week (flexible schedule... 

Labor Solutions, LLC

Quality Assurance and Sanitation Manager Job at Labor Solutions, LLC

 ...Job Description Job Description Title: Quality & Sanitation Manager Reports to: Director of Operations About the Role We are looking for a hands-on Quality Assurance & Sanitation Manager to lead our plants food safety, quality assurance, and sanitation... 

Jerry's Enterprises Inc.

Jerry's Foods Sanibel - Part Time Meat Cutter Hiring Now Job at Jerry's Enterprises Inc.

 ...Location: Jerry's Foods Sanibel Reports to: Meat and Seafood Manager Classification: Nonunion Rate of Pay: Up to $19.00 an hour / based on experience Hours: Sunday Saturday, varied hours Jerrys work perks: Store Discount Flexible Schedule...