Customer Service Specialist Job at Addison Group, Saint Paul, MN

OEFaZzdHcDh0OE5TbTFRellLNW9BQTR6bkE9PQ==
  • Addison Group
  • Saint Paul, MN

Job Description

Position: Customer Fulfillment Specialist

Location: St. Paul, MN

Temp to Hire

Pay: $22-25/hr

We are seeking a Customer Fulfillment Specialist to join our corporate headquarters team in St. Paul, MN. This role is essential in managing the end-to-end order fulfillment process, ensuring accuracy, efficiency, and customer satisfaction. The individual in this position will serve as a key liaison between internal teams and external partners, troubleshooting order-related issues involving pricing, supply chain, and logistics.

Key Responsibilities

  • Oversee the entire order management cycle, ensuring timely and efficient processing while resolving any fulfillment challenges.
  • Serve as the primary point of contact for customer order inquiries, providing updates and proactive communication to enhance customer satisfaction.
  • Collaborate closely with internal teams, including supply chain, logistics, and finance, to facilitate smooth and timely order completion.
  • Maintain accurate documentation for all orders, adhering to company procedures and ensuring compliance with document control standards.
  • Foster strong relationships with customer replenishment teams, prioritizing long-term partnerships and seamless order execution.
  • Support month-end sales processes by working closely with the finance department to ensure order closures are completed accurately and on schedule.
  • Analyze order discrepancies, investigate shortages or overages, and coordinate resolutions with internal and external stakeholders.

Qualifications & Requirements

  • Bachelor's degree in Supply Chain, Business, Logistics, or a related field OR 3 to 5 years of experience in account management, inside sales, or a similar customer-facing role.
  • Experience within the consumer packaged goods (CPG) industry is highly preferred.
  • Strong communication and interpersonal skills, with the ability to present and collaborate effectively across various levels of an organization.
  • Demonstrated ability to analyze problems, develop solutions, and work cross-functionally to ensure seamless order fulfillment.
  • Proven experience managing multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
  • Self-driven, adaptable, and able to perform in a fast-paced, dynamic work environment.
  • Strong negotiation, critical thinking, and problem-solving skills.

Job Tags

Similar Jobs

Roadie

Local Delivery Driver (Cargo Van / Box Truck) Start Today (Hiring Immediately) Job at Roadie

 ...Day with just 18 Stops using the app! Payout ranges depend on delivery distance, location, and Gig size. Roadie is an easy, flexible...  ...life easy--no shift sign-ups or on switches needed. Plus, drivers can stack multiple deliveries with ease. Competitive Earnings... 

Treasury Homes at Compass

Real Estate Agent Job at Treasury Homes at Compass

 ...Job Description Job Description Elevate Your Real Estate Career with Treasury Homes at Compass! Join Treasury Homes, where we're...  ...and innovative lead generation strategies have propelled our agents to new heights. As a result, we're recognized as one of the most... 

MDstaffers

Physician Internal Medicine - Competitive Salary Job at MDstaffers

 ...position Monday through Friday, 8 am to 5 pm Primarily work from home Local travel to patient homes may be needed, though...  ...advanced practitioners Review complex cases and charts for quality assurance Benefits We are proud to offer you a competitive... 

UVA Health

Clinical Pharmacist - BMT and Malignant Hematology Job at UVA Health

 ...Center in Virginia, and UVA Health Children's, the #1 pediatric hospital in Virginia. UVA Health also encompasses three community...  ...excellence while providing high-quality care in communities across the state. An Exceptional Place to Call Home Nestled amid the... 

Emory Healthcare

Spanish Medical Interpreter Job at Emory Healthcare

 ...Atlanta, GAThe preferred candidate for this position will possess:Ability to speak, read and write in English and Spanish.Medical Interpretation Certification.Description RESPONSIBILITIES:The Medical Interpreter is a representative of Emory Healthcare that uses...