Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview:
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions:
Provide general customer service information. (Hours of operation, directions, etc.)
• Ability to handle heavy call volumes of both inbound and outbound.
• Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
• Troubleshoot password and basic technical/app inquiries.
• Research any misapplied information or customer discrepancies.
• Provide special event, promotions and wagering details.
• Assist customer via telephone and live chat as needed.
• Performs other duties as assigned by supervisors or other senior management.
Qualifications:
• High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
• Must have a dedicated/secure space when working from home.
• Strong computer skills (Microsoft and basic internet navigation)
• Able to handle high call volumes and excellent phone etiquette.
• Strong Organizational skills
• Attention to detail.
• Ability to multi-task and data entry
• Strong verbal communication
• Protect organizations values by keeping information confidential.
• Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary of Physical Requirements and Work Environment:
Walking and sitting
Pay Range / Salary: $17.00
...YN Marketing Solutions is a growing direct marketing firm focused on providing innovative, face-to-face marketing and sales solutions for top-tier clients. We specialize in building meaningful customer relationships while offering entry-level professionals the tools and...
Job Description Job Description Officer active or retired needed for armed security position MUST HAVE LEO Experience. Days and Nights available 30.00 per hour paid weekly must have RED NJ SORA and UNRESTRICTED CARRY
...Travel \n Licensure and Certification Reimbursement \n Free Liability Coverage \n Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident, and Pet Insurance \n Equal Employment Opportunity \n And More!\n \n\n Estimated pay package based on...
...Warehouse workers, also known as package handlers, are responsible for loading, unloading, and sorting packages to ensure timely delivery. This fast-paced role requires physical stamina, the ability to lift up to 70 lbs, attention to detail, and reliability. Working at...
...Posting Start DateOct-13-2025 Division InformationSpectrum Brands global enabling functions, including Finance, Legal, IT,... ...with management of all levels~Able to participate in project work as both a SME and performer~Microsoft Office expertise, especially...