Job Description

Job Description

Job Description

Monday-Friday (Saturdays when needed)

6am-2:30pm

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience through effective problem-solving and service delivery. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills that enhance our client interactions.

Duties/Responsibilities:

· Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Generate sales leads.

· Collects and enters orders for new or additional products or services.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

· Provide accurate, valid and complete information by using the right methods/tools.

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Follow communication procedures, guidelines and policies.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Provide outstanding customer service by responding to inquiries via phone, email, and chat.

· Assist customers with product information, order status, and troubleshooting issues.

· Conduct outbound calling to follow up on customer inquiries and gather feedback.

· Maintain accurate records of customer interactions through data entry in our systems.

· Utilize Microsoft Office applications for documentation and reporting purposes.

· Collaborate with team members to improve client services and enhance overall customer satisfaction.

· Analyze customer feedback to identify trends and suggest improvements in processes.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

· Proven customer service support experience or experience as a Client Service Representative.

· Track record of over-achieving quota.

· Strong phone contact handling skills and active listening.

· Customer orientation and ability to adapt/respond to different types of characters.

· Ability to multi-task, prioritize, and manage time effectively.

· Previous experience in a call center environment or customer service role preferred.

· Strong phone etiquette and excellent communication skills, both verbal and written.

· Proficient computer skills with the ability to navigate various software applications.

· Experience in sales or client services is advantageous.

· Effective typing skills with attention to detail for accurate data entry.

· Strong analytical skills to assess customer needs and provide tailored solutions.

· A positive attitude, adaptability, and the ability to work collaboratively within a team.

Education and Experience:

· High school diploma or equivalent.

· Customer service experience required.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Advance Services provides the most qualified and dependable employees in the market by using our unique comprehensive interviewing /screening process and partnering with our clients. This allows us to truly customize to the staffing needs of every client while still delivering the best possible employees. As the industry leader, Advance Services continues to grow with more than 1,400 clients nationwide and over 60 offices across the United States. EOE.

Company Description

Advance Services provides the most qualified and dependable employees in the market by using our unique comprehensive interviewing /screening process and partnering with our clients. This allows us to truly customize to the staffing needs of every client while still delivering the best possible employees. As the industry leader, Advance Services continues to grow with more than 1,400 clients nationwide and over 60 offices across the United States. EOE.

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