Job Description

Customer Satisfaction Associate

Medical Wholesaler

$16.00-$18.00 per hour

Temp to Hire

Mon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pm

Columbus, Ohio (onsite)

What the position offers:

• Monthly company-wide activities
• Tie-dye Tuesdays
• Drinks and snacks provided
• After being hired on, the following benefits are offered:
• Fully paid medical benefits
• Dental and vision coverage available
• 401K match
• Family-owned company

What you’ll be doing:

• Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment
• Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions
• Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction
• Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies
• Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary
• Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes

Who we’re looking for:

• Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension
• Previous experience addressing customers' concerns via social media platforms
• Proficiency in customer service techniques, including patience, empathy, and rapport-building
• Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations
• High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships
• Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales
• Proficiency in data entry, QuickBooks, Windows 10, Microsoft Office, arithmetic computations, and maintaining a positive customer service image
• Current CPR and First Aid certification is preferred, but the company will provide certification training during the first 30 days of employment

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