Customer Satisfaction Associate Job at Dawson, Columbus, OH

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  • Dawson
  • Columbus, OH

Job Description

Customer Satisfaction Associate

Medical Wholesaler

$16.00-$18.00 per hour

Temp to Hire

Mon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pm

Columbus, Ohio (onsite)

What the position offers:

  • Monthly company-wide activities
  • Tie-dye Tuesdays
  • Drinks and snacks provided
  • After being hired on, the following benefits are offered:
  • Fully paid medical benefits
  • Dental and vision coverage available
  • 401K match
  • Family-owned company

What you’ll be doing:

  • Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment
  • Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions
  • Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction
  • Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies
  • Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary
  • Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes

Who we’re looking for:

  • Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension
  • Previous experience addressing customers' concerns via social media platforms
  • Proficiency in customer service techniques, including patience, empathy, and rapport-building
  • Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations
  • High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships
  • Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales
  • Proficiency in data entry, QuickBooks, Windows 10, Microsoft Office, arithmetic computations, and maintaining a positive customer service image
  • Current CPR and First Aid certification is preferred, but the company will provide certification training during the first 30 days of employment

Job Tags

Hourly pay,

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