Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Benefits
Job Summary
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Job Requirements
Job Requirements
Education
Required: High school diploma or Equivalent
Experience
Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills
Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
Problem solving skills to analyze and respond to consumer inquires
Ability to work independently and as a member of a team
Possess excellent time management skills
Professional written and verbal communication skills
Proficient in Microsoft Office Programs as well as healthcare related programs
Ability to multi-task, manage call volume and prioritize patient needs
Ability to make timely decisions and provide best possible outcome
Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration
N/A
...Job Description Overview: The Maintenance Supervisor role is a key part of the operations. In this role you are a trusted leader for ensuring plant based repairs and maintenance are completed on production machinery in a manufacturing environment (preventative...
...strength, and overall wellness through individualized treatment plans. \tPathways Dementia Care: Providing compassionate, evidence... ...your goals! Benefits ~ Medical benefits ~ Dental benefits ~ Vision benefits ~401k retirement plan ~ Referral bonus...
...Job Description Job Description We are looking for someone to help with hearing aid checks, cleanings and in-house repairs in our small private practice. Responsibilities would also include confirming appointments, uploading documents into the database, answering calls...
...Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob Responsibilities What You Will Accomplish The Chief Engineer at Koa Kea Resort is responsible for leading the engineering department and maintaining the resorts physical assets,...
...CDL A Local Truck Driver $24/Hour Home Daily Nashville, TN Now Hiring: CDL A drivers for a home daily position based in Nashville, TN . This role offers steady freight, $24/hour pay with weekly earnings up to $1,200 , and a consistent MondayFriday schedule...