Job Description

Aramark Healthcare+ is seeking candidates for a Coffee Shop Manager position to oversee specialty coffee dining and assist with other retail operations at Chestnut Hill Hospital, located in Philadelphia, PA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.  Position will manage the day to day operations in a Starbucks We Proudly Brew location and will assist in other retail locations in the hospital, as needed. 

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and client expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Identifies client needs and communicates operational progress
• Ensures the completion and maintenance of profit and loss statements
• Deliver client and company financial targets
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for clients, customers and employees
• Primarily responsible for food service at an assigned retail food location and helps out at the other retail locations as needed
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting
• Conducts period inventory; performs other functions such as maintaining records to comply with Aramark, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors and key service users within client organization
• Develops and implements retail services plans to improve service, quality and profitability of service areas  
• Maintain effective working relationships with other departments to provide a unified retail experience for customers

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree or equivalent experience

• 1+ years of Retail Food Service Management experience required; preferably within a specialty coffee location/Starbucks location

• Experience with marketing, merchandising and cash handling required

• Strong customer service and computer skills required

• Must be able to work a flexible schedule including evenings and weekends as needed

Education

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