Job Description
Job Type
Full-time
Description
Who We Are: Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us: - $21-$23 per hour
- PTO and Paid Holidays
- Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
- Paid $15,000 Life Insurance and Long-Term Disability coverage
What You'll Be Doing - Answer incoming calls and respond to customer inquiries in a professional and efficient manner
- Schedule service appointments and dispatch technicians using industry-specific software
- Communicate effectively with customers, technicians, and internal teams to ensure timely service
- Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
- Maintain accurate records of customer interactions, jobs, and billing details
- Provide support to field teams and assist with general administrative tasks as needed
Our 3 Step Hiring Process: At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be
quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within
24-48 hours !
- Apply Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)
- Phone Screen If your experience is a match, our team will reach out- often the same day -for a brief phone interview.
- In-Person Interview If the phone screen goes well, we'll schedule an in-person interview- usually within 24 hours . You'll meet with team members, ask questions, and learn more about working at Polestar.
Requirements: - MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY . This is NOT going to be a Monday-Friday schedule
- Strong understanding of HVAC terminology, services, and scheduling practices
- Excellent communication and interpersonal skills
- Ability to work in a high-volume, fast-paced environment
- Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
- Strong organizational skills and attention to detail
Location: - 7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Salary Description
$21.00-$25.00
Job Tags
Hourly pay, Full time, Monday to Friday, Weekend work,