Job Description
Position Description About ABC Companies: ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability. For more information, contact 800-222-2871 or visit abc-companies.com.
Title: Call Center Representative
Location: Winter Garden, FL
Reports To: Call Center Manager
Job Type: Full-Time
Essential Duties and Responsibilities: - Embrace and promote the ABC customer service philosophy. Professionally exceed customer expectations every day.
- Follow all established ABC policies and procedures.
- Assist customers with identification of parts.
- Handle phone calls, email and faxes for Parts Source customer orders. Enter these orders in Oracle and handle all facets of the order entry process, i.e. checking delivery dates, credit cards, etc.
- Provide support for customers with all parts concerns, i.e. backorders, overnight shipments, return goods authorizations etc.
- Must be able to interpret customers' needs based on description of the part needed
- Solve and/or seek assistance in resolving any customers needs and requests.
- Assist outside sales reps with customers concerns and problems
- Maintain a good working relationship with coworkers and customer base
- Other duties as directed by the Call Center Manager
- Ability to work rotating shifts between the hours of 8am and 8pm
- Must be able to handle high volume of phone calls on a daily basis.
- Must be professional and courteous on all phone calls.
- Some travel may be required
Qualifications: - Must have good communication, and interpersonal skills.
- Requires good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames
- Possesses a working knowledge of current automated business systems preferably Microsoft Word, Excel, Outlook or similar programs and other applications as needed.
- Previous experience in the Parts Supply business is preferred, preferably with motor coaches, cars, trucks, or commercial heavy vehicles.
- Bilingual (Spanish) is a plus
Physical Demands: - Ability to frequently move items weighing at least 10 pounds
- Must be able to remain in a stationary position for long periods of time
- Infrequently positions self and move about in the office area
- Constantly operates a computer and other office productivity machinery
This job description is subject to change at any time.
ABC Companies is an equal opportunity employer. All employment decisions are based on business
needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age,
national origin, disability, veteran status, genetic information, and other legally protected categories.
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Job Tags
Full time, Work at office, Rotating shift,