Job Description

Professional Summary

As a Customer Service Representative, you will play a critical role in supporting commercial truck drivers during roadside emergencies. You will manage breakdown cases from initial intake through resolution and billing, ensuring timely and effective service coordination. This fast-paced, unscripted call center environment requires strong communication, multitasking, and problem-solving skills. You’ll be the key point of contact between customers and service providers, helping to minimize downtime and deliver exceptional support.

Key Responsibilities

• Handle an average of 35 inbound and outbound calls per day related to truck breakdowns and roadside assistance.
• Manage cases from initial intake to final billing using Salesforce and other internal systems.
• Utilize mapping tools to pinpoint truck locations and identify the nearest service providers or truck shops.
• Make 5–7 outbound calls per case to coordinate service and follow-up.
• Determine and deploy appropriate service resources based on the nature of the breakdown.
• Monitor job progress and provide timely updates to customers throughout the service lifecycle.
• Document all case activity and communications in Salesforce with accuracy and attention to detail.
• Communicate effectively with internal teams and external service providers to ensure swift resolution.
• Establish and confirm method of payment for services rendered.
• Provide non-emergency service scheduling and support for contract maintenance customers.

Qualifications

Must-Have:

• Minimum 1 year of customer service experience, preferably in a fast-paced environment.
• Strong computer proficiency, including navigating multiple systems (Salesforce experience preferred).
• Excellent multitasking skills; ability to manage calls at various stages of resolution.

Nice-to-Have:

• Experience in automotive services or truck maintenance.
• Prior dispatching experience.
• Familiarity with Salesforce or similar CRM platforms.
• Bilingual in Spanish or French is a strong plus.

Work Environment & Schedule

• On-site call center with 50+ team members.
• Candidates must be comfortable working at a desk with a headset for the full 8-hour shift.
• Choose from one of the following shift options:

1. Mon–Tues, Fri–Sun starting at 3:00 AM
2. Mon–Wed, Fri–Sat starting at 4:00 AM
3. Mon–Wed, Fri–Sat starting at 9:30 AM
4. Mon, Thu–Sun starting at 2:00 PM
5. Mon–Tue, Fri–Sun starting at 11:00 AM
6. Mon–Wed, Sat–Sun starting at 7:30 PM
7. Mon–Tues, Thu–Sat starting at 5:30 AM

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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