AWS Engineer Job at Openkyber, California

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  • Openkyber
  • California

Job Description

Job Title: AWS Engineer

Location: Remote (USA) PST hours support required
Contract Duration: 3 Months
Hourly Rate: $39 $55/hr

Job Overview

Our client, a leading consulting firm, is seeking AWS Support Engineers to provide Tier 1 and Tier 2 support for a net-new AWS Connect environment. The role involves troubleshooting, assisting senior engineers, creating documentation, and supporting operational activities. This is a fully remote position supporting PST hours .

Key Responsibilities
  • Provide Tier 1 and Tier 2 phone support for AWS Connect.

  • Troubleshoot and resolve issues related to AWS Connect configurations and integrations.

  • Assist senior engineers in maintaining and optimizing the AWS Connect environment.

  • Build custom reports to track the efficiency of configurations and integrations in the AWS Connect Reporting Dashboard.

  • Maintain and update documentation for support procedures and system configurations.

Required Skills & Experience
  • 2 3 years of experience providing Tier 1 and Tier 2 support for AWS Connect .

  • Strong troubleshooting skills within AWS Connect environments.

  • Experience creating custom reports for AWS Connect dashboards.

  • Proficient in documentation and knowledge transfer.

Desired Skills
  • AWS Certification (any level) is a plus.

  • Familiarity with M&O support activities in AWS environments.

Additional Information
  • Fully remote position; candidate must be comfortable supporting PST hours .

  • Competitive compensation and benefits offered.

Job Tags

Hourly pay, Contract work, Remote work,

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