Job Description

Job Description

Job Description

Salary: Ranges between $25.00 per hour to $37.00 per hour

ABOUT ENTERPRISE MANAGEMENT:

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE:

COMPANY PHONE NUMBER : (667) 309-5345

POSITION TITLE : Accounts Receivables Manager

ALTERNATE TITLE(S) : Revenue Cycle Manager, Billing & Collections Manager, A/R Department Manager

COMPANY : Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION : Accounting & Finance

DEPARTMENT : Accounts Receivables

UNIT : n/a

BENEFITS PACKAGE : Paid time off; health, dental, and vision insurance reimbursement; professional development support.

WORK SCHEDULE : Monday Friday, 8:00 AM 5:00 PM

ACCOUNTABLE TO : Controller or Chief Financial Officer (CFO, in absence of Controller)

ACCOUNTABLE FOR : All staff who have duties associated with revenue cycle activities and accounts receivable performance across all customer companies under contract.

CLASSIFICATION : W-2 employee; full-time hourly

COMPENSATION RANGE : Ranges between $25.00 per hour to $37.00 per hour, commensurate with experience and qualifications

ANTICIPATED TRAVEL : Up to 10% of the time (interoffice and site-based meetings)

SUMMARY OF POSITION RESPONSIBILITIES:

The Accounts Receivables Manager is responsible for overseeing the full revenue cycle and accounts receivable functions across all companies serviced under Enterprise Management. This includes leadership of invoicing, aging report reconciliation, collections follow-up, payer communication, and payment posting for Medicaid, Medicare, private insurance, self-pay, grants, contracts, and non-healthcare service lines such as food services and real estate.

The role will lead and supervise a billing support team, serve as liaison between the finance department and program leadership, and develop systems to ensure timely and accurate billing and collections in accordance with payer rules and regulatory standards. This role also includes monitoring and reporting key performance indicators (KPIs) to senior leadership.

The Accounts Receivables Manager plays a critical part in financial stewardship, supporting the sustainability of diverse health and human service programs.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day accounts receivable (A/R) and billing operations across a portfolio of companies including behavioral health centers, primary care clinics, food service businesses, supportive housing programs, and real estate holdings
  
• Coordinate and lead A/R focused meetings with Operations Managers weekly identifying areas for improvement and troubleshooting to exceed CEO anticipated revenues in a compliant yet efficient manner
  
• Ensure all meeting minutes held by you or you department are documented and added to the company minute book
• Lead and manage the full revenue cycle process: charge capture, claims submission, payment posting, patient/resident invoicing, follow-ups, and collections
• Ensure timely invoicing and collections across all payers, contracts, and customer accounts, including government funders, private insurers, tenants, residents, and food service clients
• Review and reconcile A/R aging reports by company, payer, and revenue stream; escalate unresolved balances and coordinate appropriate collection strategies
• Supervise billing and collections staff, including assigning tasks, evaluating performance, and ensuring continuous training and compliance
• Collaborate with operations, program, and administrative leaders from each company to ensure appropriate documentation, coding, and authorization is obtained to support billing
• Develop and enforce internal controls and standard operating procedures to ensure compliance with internal policies and external regulations
• Maintain up-to-date payer knowledge and guidance related to Medicaid, Medicare, commercial payers, grant billing, SNAP/HUD housing payments, and service agreements
• Communicate regularly with external parties including insurance carriers, funders, state Medicaid offices, managed care organizations, and grant administrators to resolve claims, denials, or payment issues
• Analyze revenue cycle metrics and provide regular reports to the Controller or CFO on collection rates, A/R trends, billing errors, denials, and cash projections
• Coordinate batch review and approval processes with department leads to ensure timely revenue recognition and data integrity
• Assist in maintaining billing modules and fee schedules in electronic health records (EHRs), accounting platforms, or billing systems
• Support internal and external audits by maintaining organized documentation and producing audit-ready files and reports
• Participate in cross-functional meetings to ensure alignment of finance, compliance, clinical, and operational goals across all business lines
  
• Maintain accurate, timely data in accounting platforms and enterprise systems (e.g., QuickBooks, Sage Intacct, NetSuite, or other systems in use)

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Serve as point of contact for billing escalations and internal/external stakeholder inquiries
• Provide training and guidance on billing and documentation standards to new program staff
• Assist with special projects, vendor transitions, and system implementations as assigned
• Participate in interdepartmental workgroups focused on performance improvement or new service lines
• Support the CFO/Controller with ad hoc financial analysis and reporting
  
• Assist your supervisor with any work-related tasks as requested, taking initiative where possible
• Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
• Co-facilitate orientation of new hires related to documentation, billing procedures, and compliance requirements
• Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
• Maintain confidentiality of all records, especially those relating to client treatment or financial information
• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
• Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance and improve revenue cycle performance

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting up to 25 pounds
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• On-site only
  
• Office-based, with travel between program sites as needed

COMPETENCIES AND SKILLS:

• Strong knowledge of healthcare billing and revenue cycle processes
• Working knowledge of Medicaid, Medicare, commercial insurance, and grant-based billing
• Experience with electronic billing systems, clearinghouses, and EHR platforms
• High level of organization, attention to detail, and deadline management
• Ability to lead a team, manage up, and collaborate cross-functionally
• Analytical thinking with strong communication and reporting skills

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• Master's degree in Accounting, Finance, Healthcare Administration, or related field (required)
• Minimum 35 years of experience in accounts receivable and revenue cycle management
• Prior experience in behavioral health, primary care, or community-based services preferred
• Supervisory experience strongly preferred
• Familiarity with payer portals, medical coding (ICD-10, CPT), and authorization workflows
• Knowledge of regulatory compliance (HIPAA, CMS, Medicaid billing guidelines)

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